The Arizona Attorney General’s Office investigates consumer complaints involving deceptive or unfair practices in the sale or advertisement of goods or services.
The Attorney General has the authority to bring civil enforcement lawsuits under the Consumer Fraud Act (A.R.S. §44-1521 et seq.) and other state and federal consumer protection laws. A private citizen may also bring an action for a violation of the Consumer Fraud Act within one year from the date the claim arises. The Consumer Information and Complaints Unit reviews all consumer complaints.
Complaints and investigations with the Office are confidential and cannot be disclosed to the general public.
What We Can Do
- Review your complaint to see if the Attorney General’s Office has jurisdiction. If we do take your complaint, we will work to resolve the dispute through our informal dispute resolution process.
- With your permission (be sure to check “yes” on our complaint form), we can forward the complaint to the business or entity.
- Track complaints in our database and monitor business practices.
- Provide additional resources and possible next steps in the event you do not agree with the resolution of the dispute.
What We Cannot Do
- We do not represent you and cannot act as your attorney.
- Stop any legal action that may be pending against you.
- Guarantee resolution to your complaint.
Tips for Filling a Complaint Form
- Make a separate list of the things you want to say and separate your feelings from the facts. Present the events in the order in which they happened, using dates whenever possible.
- Remember that your complaint should describe the event or practice which was misleading to you and why.
- Enclose copies of contracts, letters, advertisements, sales slips, proof of payment, warranties, papers or other documents that may support your complaint. KEEP THE ORIGINALS FOR YOUR FILES.
File a Consumer Complaint
If you believe you have been the victim of consumer fraud, you may file an online complaint below.
File an Online Consumer Complaint
Haga clic aquí para presentar una queja de consumidor en línea
Download
You may also complete the consumer complaint form and deliver via postal mail, email or fax using the contact information below. If completing a downloaded copy of the form, print legibly.
Contact
To submit additional documents after you have filed your complaint with our office, or if you’re a business or entity responding to a complaint, please use the contact below. There is no need for you to complete a new complaint form.
Please make sure to add the complaint number to your correspondence so we can properly associate the information with the complaint.
Email: [email protected]
Fax: (602)-542-4579
Mail or deliver a completed form to the Phoenix or Tucson locations:
Office of the Attorney General, Consumer Information and Complaints
2005 N Central Ave
Phoenix, AZ 85004
Office of the Attorney General, Consumer Information and Complaints
400 W. Congress, South
Building, Suite 315
Tucson, AZ 85701