Some scammers create “hostage load” situations, in which the moving company provides a low estimate to move but then substantially increases the price once items are loaded on the mover's truck. If the customer doesn't pay the increased price, the mover holds the belongings hostage and, in many instances, drives away with the truck full of belongings. Check out this tip sheet for information and tips on how to prevent this scam.
Moving Fraud - Hostage Moving Loads
Been scammed?
File a complaint today.
The Attorney General’s Office is here to help. If you believe you are the victim of a consumer scam or fraud, file a consumer complaint online right now. You can also call:
Phoenix: (602) 542-5763
Tucson: (520) 628-6648
Outside metro areas: (800) 352-8431
Bilingual consumer protection staff is available to assist.