In April 2017, Attorney General Mark Brnovich announced that his office obtained a full refund for every Arizonan who purchased a Theranos blood test. Theranos, Inc. agreed to pay $4.65 million in consumer restitution as part of a consent judgment reached with the Arizona Attorney General’s Office. Restitution payments were distributed to eligible consumers in December 2017 and the settlement is closed. Read the full settlement agreement.
In June 2018, a settlement was reached between Attorney General Mark Brnovich and ABC Nissan regarding past conduct alleging violations of the Consumer Fraud Act. The State’s complaint alleged ABC Nissan previously engaged in false advertising practices, including internet advertising that listed vehicles at prices that included all possible rebates and excluded mandatory dealer “add-ons” that had already been applied to the vehicles. The State also alleged that ABC Nissan previously misrepresented consumers’ financial information on loan applications in order to obtain financing for vehicle purchases. ABC agreed to pay Arizona consumers up to $130,000 in restitution to resolve the complaint. Restitution payments were distributed to consumers that submitted an eligible claim by the September 13, 2018 deadline and the settlement is closed. Read the full settlement agreement for details.
The Arizona Attorney General and General Motors LLC (GM) reached a settlement in March 2018 regarding certain GM vehicles that were recalled in 2014. Restitution payments were distributed to eligible consumers and the settlement is closed. Read the full Consent Judgment.
In May 2018, the Arizona Attorney General and the VW Group of America and other VW-related entities reached a settlement that relates to the marketing, advertising, selling, and leasing of certain “clean diesel” vehicles for model years 2009-2016. In the settlement, Volkswagen agreed to pay $10,593,000 to Arizona consumers. Restitution payments were distributed to eligible consumers and the settlement is closed. Read the full settlement agreement.
In November 2017 a settlement was reached in the case Tennille v. Western Union Company, a class action brought to challenge Western Union’s practice of failing to timely notify customers of failed money transfers and of holding customer money for years while accruing interest and charging administrative fees. Restitution payments were distributed to eligible Arizona consumers that did not receive their distribution from the national class action settlement and the settlement is closed.
Consumer fraud, as defined by Arizona law, is any deception, unfair act or practice, false statement, false pretense, false promise or misrepresentation made by a seller or advertiser of merchandise. In addition, concealment, suppression or failure to disclose a material fact may be consumer fraud if it is done with the intent that others rely on such concealment, suppression or nondisclosure. Merchandise may include any objects, wares, goods, commodities, intangibles, real estate or services.
If you believe you have been the victim of consumer fraud, you may file a consumer complaint. For consumer inquiries, or to request a complaint form, call (602) 542-5763 (Phoenix), (520) 628-6648 (Tucson), or toll-free outside of metro Phoenix, (800) 352-8431.