AG Brnovich Urges Arizona Consumers Who Purchased Theranos Blood Tests to Claim Refunds

PHOENIX - Attorney General Mark Brnovich today announced there is nearly a million dollars in unclaimed refunds still available for Arizonans who purchased Theranos blood tests. To date, more than $3.7 million dollars in refund checks have been cashed by Arizona consumers. The Arizona Attorney General's Office is extending the deadline to cash a Theranos refund check through the end of March 2018. Brnovich is asking for help from the media and the public to get the message out that refunds remain unclaimed.

Arizonans who purchased a Theranos blood test in the state and believe they are entitled to a refund check should contact the settlement administrator immediately at 1-800-841-6763, and push “0” to talk to a live operator. Many of the unclaimed Theranos refunds belong to consumers who moved and had no forwarding address on file.

“Today’s action by the SEC charging Theranos founder and CEO Elizabeth Holmes with fraud is a reminder that companies need to be held accountable for the truthfulness of their statements,” said Attorney General Mark Brnovich. “The AG’s Office isn’t afraid to take on a fight when Arizona consumers are defrauded.”

In April 2017, Brnovich obtained a full refund for every Arizonan who purchased a Theranos blood test. Theranos, Inc. agreed to pay $4.65 million in consumer restitution as part of a consent judgment reached with the Arizona Attorney General’s Office.

Between 2013 and 2016, Theranos sold approximately 1.5 million blood tests to more than 175,000 Arizonans. According to Theranos, 10 percent of the tests were voided or corrected. Each customer will now be reimbursed the full amount the customer paid for testing regardless of whether the results were voided or corrected. The State alleged that Theranos’ advertisements misrepresented the method, accuracy, and reliability of its blood testing and that the company was out of compliance with federal regulations contained in the Clinical Laboratory Improvement Amendments (“CLIA”) of 1988.

Assistant Attorneys General Matthew du Mee and Stephen Emedi handled this case.