PHOENIX – Attorney General Mark Brnovich is warning Arizonans to beware of the “Can You Hear Me?” robocall scam. Over the last few days, concerned Arizonans have contacted the Attorney General’s Office to report suspicious calls from someone asking “Can you hear me?”
Here’s how it works: You get a call from someone and there may be some static on the line or fumbling around. The caller then says something like, “I’m having trouble with my headset” and asks “Can you hear me?” Their goal is to get you to answer “Yes.” Scammers use the recorded response to place unauthorized charges on phone, utility, or credit card bills.
“It’s a new twist on an old scam and we need to put an end to it immediately,” said Attorney General Mark Brnovich. "Answering 'Yes' to any question can later be used to make it sound as though you authorized a major purchase.”
Previously, scammers have also asked other questions to get a consumer to say “Yes” such as “Are you the lady of the house?” or “Are you the homeowner?”
In reports to the Arizona Attorney General’s Office, consumers say the calls appeared to come from a local phone number.
AG Brnovich offers the following tips to avoid the “Can You Hear Me?” robocall scam:
- Hang up if you receive a suspicious call. If you don’t recognize a phone number, let the calls go to voicemail.
- Don’t reply or interact in any way especially if someone asks “Can you hear me?” Don’t talk to a live person which can lead to more calls. Don’t give details if asked for your personal information.
- Check your utility bill and your bank and credit card statements regularly. If you find suspicious charges, immediately report them to your provider.
If you believe you have been a victim of consumer fraud, please file a complaint with the Attorney General’s Office. Consumers may contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.
Sign up for the National Do Not Call Registry.